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GENERAL TERMS & CONDITIONS

These General Terms and Conditions of Purchase govern the use of the www.thehoffbrand.com website (hereinafter ‘the website’) owned by THE HOFF BRAND SL (hereinafter ‘HOFF’). THE HOFF BRAND SL. is a public limited liability company with registered business address at C/ Ramón y Cajal 31 2ºD, Spain, and holder of Spanish Tax Identity No. B54929237, registered in the Mercantile Registry of Alicante, on sheet A-149731, in volume 3941, on Page 114 in Section 1 one of whose trade names is THE HOFF BRAND SL. By using the services offered by the HOFF online store, users are consenting to be bound by the General Terms and Conditions of Purchase corresponding to the version published by HOFF when the purchase order is placed. It is therefore advisable for customers to read these General Terms and Conditions before making a purchase.

SCOPE OF THE AGREEMENT

These General Terms and Conditions of Purchase are applicable to the online sale of all HOFF products to consumers and which may be delivered in Europe. HOFF hereby informs you that its website is for people aged 18 and over only. HOFF reserves the right to cancel a user’s access account if it detects fraudulent, speculative acts or acts in bad faith in the use of this service.

PRICE

The applicable prices are those quoted on the website at the time the order is placed. The prices are displayed for each product and are inclusive of VAT (Value Added Tax). Customers are informed of the breakdown of the shipping costs when the order is placed. HOFF reserves the right to make any changes it considers necessary at any time; it may update, including on a daily basis, products and prices in accordance with new items that are included on the website.

PAYMENT

Payment will be done at the end of the purchase process and it is mandatory for the order to be placed. In no case can the payment be done in arrears of the purchase. Payment on delivery, bank transfer or in-store payments are not permitted. Payments may be made by credit card Visa®, Mastercard® or American Express® , as well as by 4B or 4B Maestro debit cards or through PayPal. In all cases, the choice of payment method is made during the checkout process on the corresponding step. Customers must notify HOFF of any unauthorised charge or fraudulent use of their card used for purchases by email or telephone at the earliest opportunity so that HOFF may take the necessary actions. Payment service providers may also adopt anti-fraud measures that restrict certain types of operations or transactions. HOFF holds no responsibility for the application of this type of security policies.

DELIVERY

The delivery time shall not exceed 30 days since the purchase date. Deliveries will be shipped to the address specified by the customer.

Customer will pay shipping costs for purchases

Customers are liable for the customs duties applicable on receipt of the order (these costs vary according to package weight), which are payable at the time the package is received and in no case will be included in the price paid for the products. The delivery address specified by the customer may be a home address, their workplace address or any other desired address. It is not necessary for the delivery and invoice addresses to be the same.

AREA

DELIVERY TIME

SHIPPING COST

Spain – Peninsula

Standard: 2 – 3 working days
Express: 24 hours

Standard: 4,95€
Express: 7,50€

Spain – Baleares

Standard: 2 – 3 working days
Express: 24 hours

Standard: 9,00€
Express: 11,50€

Spain – Canary Islands

Standard: 2 – 3 working days

15,00€

Spain – Ceuta y Melilla

Standard: 2 – 3 working days

20,00€

Portugal

2 – 3 working days

7,00€

Andorra

2 – 3 working days

19,00€

France, Belgium, Netherlands and Luxembourg

2 – 3 working days

19,95€

Germany, Austria, Italy and United Kingdom

3 – 5 working days

19,95€

Cyprus, Denmark, Finland, Greece, Ireland, Iceland, Norwey, Liechtenstein, Malta, Monaco, Sweden and Switzerland

4 – 6 working days

20,95€

Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Georgia, Hungary, Faroe Islands, Latvia, Montenegro, Lithuania, Macedonia, Moldova, Poland, Czech Republic, Romania, Russia, San Marino, Serbia, Turkey and Ukraine

7 – 9 working days

22,50€


Our prices do not include Import Duty applicable in your country. We deliver by ENVIALIA. You will pay Import Duty to the Courier.

In the case of unsuccessful delivery because the person is absent, the shipping company will leave a notification and will try to contact the delivery person by phone. After two more attempts, the customer will need to contact the shipping Company in order to arrange the delivery.

EXCHANGES, returns and right of cancellation

ORDERS DELIVERED TO SPAIN

Visit https://www.thehoffbrand.com/content/15-cambios-y-devoluciones

INTERNATIONAL ORDERS DELIVERED (excluding Spain)

If you are not entirely satisfied with your purchase, simply return the item within 14 days. Refunds will be issued in the same method of payment as the original payment. Please note delivery fees are not refundable once the order has shipped.

In order for a return to be accepted by HOFF, if must comply with the following conditions:

  1. The product is returned in perfect state, without having been used.
  2. The product has not suffered any damage for inadequate use.
  3. The product is in same conditions as it has been delivered, keeping the original box and all the initial contents (labels, cleaning cloth and other elements that may contain)
  4. Conservation of the original packaging. It is part of the product price. In consequence, in case the product is not returned in its original box (keeping labels, cleaning clothes and other ítems it may content) the price of the product will be depreciated.

In case the product is not received in its original packaging - as indicated above, we reserve the right to deduct those items that are missing or that are not in original condition from the total price.
Once the return is refused, the customer will have 3 months to pickup the package from our warehouse, assuming the shipping cost. If the package is not picked up by the customer within 3 months it will be sent to charity.

  1. Send an e-mail to service@thehoffbrand.com with the subjet: Return Application
  2. Include the order reference and/or the name which appeared on the order
  3. Send the package through the postal service that you consider appropriate to:

THE HOFF BRAND SL
C/ Ramón y Cajal 31 2ºD
03203 Elche (Alicante)
664 232 208

Shipping costs are borne by the customer.

Once the item has been received and your refund has been approved and authorized, you will receive a confirmation email notifying that the amount of the product or products to be returned, will be refunded through the same method of payment you used to pay for the order. The original shipping costs will not be refunded.
The refund will appear in your account balance in the next 7 to 15 working days after you receive the email confirming the refund, although this may vary depending on the conditions of each bank.

EXCHANGES

We do not replace items. If you want to change an article for a different size or colour, you must return the item and apply for a refund, and then place another order for the item in the desired size or colour. Once the returned item has been received, we will issue a refund through the same method of payment you used in your order.

PRODUCT AVAILABILITY

In the event of any supply shortage or the stock of a product running out, customers will be immediately informed and refunded for the amount of the products affected. HOFF shall refund the customer the corresponding amount within 14 calendar days since the date it was informed of the cancellation request. The refund will be made via the same method used for payment.

CUSTOMER SERVICE

Should you have any questions, concerns, complaints, or suggestions about the online store, you may contact our Customer Service Department by any of the following means:

- E-mail: service@thehoffbrand.com
- By post to the following address: THE HOFF BRAND SL, C/ Ramón y Cajal 31 2ºD, 03203 Elche (Alicante), Spain.

APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions of Purchase are subject to Spanish Law. In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of Purchase, the parties shall submit to the exclusive jurisdiction of the Courts and Tribunals corresponding to the user’s address.


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